Accessibility Statement

Our Commitment to Accessibility

UK Debt Centre (operated by My Debt Help Ltd) is committed to ensuring that our website and services are accessible to the widest possible audience, including people with disabilities. We believe that everyone should be able to access information about debt solutions and reach the help they need, regardless of ability.

We actively work to increase the accessibility and usability of our website, and we welcome feedback from our users to help us improve.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

While we strive for full compliance, we recognise that accessibility is an ongoing effort and we are continually working to improve. Some areas of our website may not yet fully meet all WCAG 2.1 AA criteria.

Measures We Have Taken

To support accessibility, we have taken the following steps:

• Semantic HTML: We use proper heading structures, landmarks, and semantic elements to help screen readers and assistive technologies navigate our content.
• Keyboard navigation: All interactive elements on our website can be accessed and operated using a keyboard alone.
• Colour contrast: We have designed our website with sufficient colour contrast ratios to ensure text is readable for people with low vision or colour deficiencies.
• Alternative text: Images on our website include descriptive alternative text so that their content is available to screen reader users.
• Responsive design: Our website is designed to work across a wide range of devices and screen sizes, and supports text resizing up to 200% without loss of content or functionality.
• Form labels: All form fields include clear, associated labels to help users understand what information is required.
• Focus indicators: Visible focus indicators are provided for interactive elements to support keyboard navigation.
• Skip links: A skip-to-content link is provided to allow keyboard users to bypass repeated navigation elements.

Known Limitations

Despite our best efforts, some parts of our website may have accessibility limitations. Known issues include:

• Some older PDF documents may not be fully accessible to screen readers. If you need the information in an alternative format, please contact us.
• Some third-party content embedded on our website (such as social media feeds or videos) may not fully meet accessibility standards, as we do not control those platforms.
• Our online calculator and enquiry form are continually being improved for accessibility. If you experience any difficulty using them, please call us and we will take your details over the phone instead.

We are actively working to address these issues and improve the overall accessibility of our website.

Reporting Accessibility Issues

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please let us know:

• By email: [email protected]
• By phone: 0161 854 0850 (standard rate, Monday to Friday, 9am to 5pm)
• By post: Accessibility, My Debt Help Ltd, Eurogate Business Park, Unit 1, Ashford, Kent, England, TN24 8XW

We aim to respond to accessibility feedback within 5 business days and will work with you to find a suitable solution.

Phone Alternative for Online Services

If you find it difficult to use any part of our website, you never have to use the form to reach the same outcome. We can take your details over the phone and make the same introduction to an authorised debt solution partner, who will then speak to you directly about your options.

Call us free on 0161 854 0850 and one of our friendly team will be happy to help. Our lines are open Monday to Friday, 9am to 5pm.

We can also provide information in alternative formats, including large print, upon request.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory Support Service (EASS), which provides advice and assistance to individuals with accessibility issues.